Privacy Policy

Introduction

GroupMart (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and users of our services and website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

What is Personal Information? As described by the Privacy Act 1988 (Cth), “personal information” refers to any information or opinion about an identified individual or an individual who can reasonably be identified:

• (a) whether the information or opinion is accurate or not; and
• (b) whether the information or opinion is documented or not.

Whenever we mention “personal information” in this policy, we are referring to this legal definition of the term.

1. 1. Collection of Personal Information

We collect personal information necessary for our business functions and activities. The types of personal information we may collect include:

• Your name
• Contact information (email address, phone number, residential and delivery addresses)
• Payment card and transaction details
• Information about your use of our services and website
• Details about your orders, including the items purchased, the payment methods used, and the dates of the transactions
• Records of the groups you join and leave, including the dates and times of your participation and the number of orders you commit to or place.
• We may request identification, such as your driver’s licence or other forms of ID, to ensure the security of your account and to validate transactions
• Information about your online browsing behaviour on our website, such as the items added to your cart
• Information collected and stored through our secure financial systems regarding the payment method you use for your purchases from us
• Tracking technologies such as ‘cookies’ are used to collect information like your device’s location, browser type and version, device ID, other device metrics, and your activities on our website
• Images and videos you post online, which we may use to enhance our service provision or for sales promotions
• Content from our communications and interactions with you, including promotions, feedback, reviews, ratings, comments, images, written messages, and recorded voice conversations on our website, social media pages, or other digital services. This content may be used for service provision, sales promotions, and training purposes.
• Information collected through Google Single Sign-On (SSO) when you sign up or log in using your Google account. This may include your Google profile information, such as your name and email address.

2. Collection of Personal Information at Pickup Points

When you visit our third-party local pickup points or collection centres to collect your orders:

• Identification: You may be asked to provide identification, such as your driver’s licence, to verify your identity for order collection.
• CCTV Footage: Your visit may be recorded on CCTV at the pickup location, capturing visual images and other identifying details for security and safety purposes.
• Contact Details: If required for security purposes or to investigate any incidents or breaches of procedures, your contact details may be collected.
• Additional Information: Any other information you provide to the pickup point, such as leaving your contact details for further communication or customer service purposes.

3. Use of Personal Information

We use the personal information we collect for purposes including:

• Service Provision: To provide and manage our services, including processing your orders, facilitating group purchases, and ensuring the fulfilment of group buying targets.
• Communication: To communicate with you about your orders, account, and any updates or changes to our services.
• Personalisation: To identify your preferences, recommend and advertise features, products, and services that may interest you, and personalise your experience.
• Identity Verification: To verify your identity for account security and when collecting orders from our designated partner pickup locations.
• Security: To ensure the security and safety of our customers and employees, including the use of CCTV footage at our partner pickup locations.
• Compliance: To comply with legal and regulatory requirements.
• Improvement: To enhance our services and website based on your feedback and usage patterns.
• Marketing: To conduct marketing activities, including promotions and advertisements.
• Customer Support: To provide customer support and address any inquiries or issues you may have.
• Fraud Prevention: To prevent fraudulent activities and unauthorised access to accounts.
• Legal Purposes: To investigate and address any legal issues, breaches of our terms, or other security concerns.
• Group Order Participation: To manage and facilitate group buying activities, including sharing necessary information with suppliers and distributors to meet order quantity targets and fulfil orders.
• Mailing List: To send you promotional emails, newsletters, and updates if you have subscribed to our mailing list. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in the emails or contacting us directly.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and related entities: Individuals and entities within our organisation who need access to the information to perform their duties.
• Third-party service providers: These are entities that assist us in operating our business, such as suppliers, distributors, and logistics partners.
• Local Pickup Points: Third-party partners who ship goods directly to you or facilitate order collection from their store locations.
• Regulatory bodies: Government agencies or law enforcement if required by law.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

• Ensuring electronic and physical records are stored securely.
• Restricting access to personal information to authorised personnel only.
• Utilising technologies such as encryption and secure networks to protect data.
• Implementing policies and procedures to safeguard personal information effectively.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To do so, please contact us using the email address provided below.

Email: support@beta.groupmart.com.au

7. What Are Cookies?

Cookies are small text files that websites place on your device (computer, tablet, or mobile) when you visit them. They help websites recognize your device and store information about your preferences or past actions.

How We Use Cookies:

Cookies help us remember your preferences and settings, so you don’t have to re-enter them each time you visit. They also provide us with information about how you interact with our website, which helps us improve its functionality and performance.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website. We encourage you to review this policy periodically.

Our current privacy policy was last updated on the 11/06/2024.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: support@beta.groupmart.com.au
• Postal Address: PO BOX 5011 Cairnlea VIC 3023 Australia

11. Complaints

If you believe we have breached the APPs and wish to make a complaint, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).